• Wed. Jun 19th, 2024

Managers of post offices and ONATEL branches in the center-east region are called upon to demonstrate exemplary professionalism


May 31, 2024

GITEGA, May 31st (ABP) – The Director General of Communication and Media at the Ministry of Communication, Information Technologies and Media, Oscar Nzohabonayo, has urged the managers of postal offices and branches of the National Telecommunications Office (ONATEL) in the provinces of Burundi’s central-eastern region to demonstrate exemplary professionalism, a spirit of innovation and a constant desire to serve the general interest of customers.

That appeal was made on Thursday 30 May 2024 at a workshop organised by the Ministry of Communication, Information Technologies and the Media in Gitega (central Burundi) for managers of postal offices and ONATEL branches operating in the central-eastern provinces of Gitega, Cankuzo, Ruyigi, Karusi, Mwaro, Muramvya and Rutana in order to find out about the current situation of the services offered by the National Post Office (RNP) and ONATEL in those provinces and to gather their suggestions and recommendations which will enable the ministry in charge to identify the best solutions to be implemented to improve those sectors.

Mr. Nzohabonayo pointed out that the role of those managers is vital in ensuring efficient territorial coverage of those public telecommunications and postal services, as close as possible to the needs of the people. According to him, their services must be essential levers for the economic and social development of the community. He went on to say that their offices and branches should become local hubs offering reliable, high-quality services that are accessible to all citizens, even in the most remote areas of Burundi.

View of the participants

To achieve that, he invited the workshop participants to take the lead in meeting the performance targets set by the Burundi government, in particular by innovating their offerings, diversifying their services, training their staff to provide an impeccable quality of service and ensuring that their counters become genuine local public service outlets, attentive to the needs of their customers.

The Ministry of Communication, Information Technologies and Media has promised to accompany and support them in that ambitious mission, so that together they can build a Burundi that will be emerging in 2040 and developed in 2060.